Privacy Policy

Merchants Exchange Learning System

Effective Date: January 2026

1. Introduction

Merchants Exchange Learning System (“MEX Learning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

  • Create an account
  • Purchase courses
  • Attend live sessions
  • Communicate with Staff
  • Access our website and learning platform

By using the platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you create an account or purchase a course, we may collect:

  • Full name
  • Email Address
  • Phone Number
  • Organization Name
  • Billing Information
  • Login Credentials

For live courses, we may collect:

  • Video and Audio participation
  • Chat messages
  • Questions submitted during sessions
B. Payment Information

All payments are securely processed through Stripe.

We do not store full credit card numbers on our servers. Payment data is handled directly by Stripe in accordance with their privacy and security standards.

C. Automatically Collect Information

When you use the platform, we may automatically collect:

  • IP Address
  • Device Type
  • Browser Type
  • Pages Visited
  • Time spent on Pages
  • Course Progress data

This information helps us improve platform functionality and user experience

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process payments
  • Provide access to purchased courses
  • Deliver live streaming services
  • Send course confirmations and updates
  • Communicate important system notifications
  • Improve platform performance
  • Provide customer support
  • Comply with legal obligations

If you attend a live course, recordings may be used for training, archival, or promotional purposes as described in our Terms and Conditions.

4. Live Course Recordings & Media

Live sessions may be recorded.

By participating in a live course:

  • Your image, voice, and participation may be captured
  • Recordings may be used for future training sessions
  • Photos or clips may be used for promotional purposes

If you prefer not to appear visually, you may disable your camera during live sessions.

5. Participants Under 18

If a participant is under 18 years of age:

  • Parental or guardian consent is required
  • A consent notification may be sent via email
  • Access may be restricted until consent is confirmed

Parents or guardians may request review or removal of a minor’s information by contacting us.

We do not knowingly collect personal data from minors without appropriate consent.

6. Communication

We may send:

  • Transactional emails (purchase confirmations, password resets)
  • Course reminders
  • Live session notifications
  • Administrative updates

You may not opt out of essential system communications, but you may opt out of promotional emails if offered.

7. Data Sharing

We do not sell personal information.

We may share information with:

  • Payment processors (Stripe)
  • Hosting providers
  • Email service providers
  • Streaming technology providers
  • Legal authorities if required by law

All third-party service providers are expected to safeguard your information.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide course access
  • Maintain training records
  • Comply with legal obligations
  • Resolve disputes

Live course recordings may be retained for archival or training purposes.

9. Data Security

We implement reasonable technical and administrative safeguards to protect your information.

However, no internet-based system can be guaranteed to be 100% secure.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent (where applicable)

Requests may be submitted to the contact information below.

11. Cookies and Tracking

We may use cookies and similar technologies to:

  • Maintain login sessions
  • Improve site functionality
  • Analyze platform performance

You may adjust your browser settings to refuse cookies, though this may impact functionality.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Merchants Exchange Learning System
Email: info@mexlearning.com
Address:
250 SW Market St, Ste 190
Portland, OR 97201